Information We Collect
When you place an order or create an account, we collect: your name, shipping and billing address, email, phone number (optional), and payment details. Payment details never reach our servers — they are processed directly by Shopify and our payment processors.
When you browse, we collect standard log data: IP address, browser type, pages visited, and referring URL.
How We Use It
- Process and ship your orders.
- Send order confirmations, shipping updates, and customer-service replies.
- Send marketing emails — only if you opted in. Unsubscribe any time.
- Detect fraud and protect the site.
- Improve product offerings and the site experience.
Cookies & Tracking
We use essential cookies to keep your cart and session working. We use analytics cookies (Google Analytics 4) to understand site usage in aggregate. We do not run advertising-tracking pixels by default. You can disable cookies in your browser; the site will still work but cart persistence will be limited.
Sharing With Third Parties
We share only what's needed to run the business:
- Shopify — order processing, inventory, payments.
- Shipping carriers (USPS, UPS) — to deliver your order.
- Email providers — to send order receipts and (if opted in) marketing.
- Google Analytics — anonymized site usage.
We never sell your personal information.
Your Rights
Depending on where you live (California, EU, UK, others), you may have the right to access, correct, delete, or export your personal data, or opt out of marketing and certain analytics. To exercise any of these, email hello@vividfuzionco.com and we'll respond within 30 days.
Data Retention
We keep order records for 7 years (tax requirement) and account profile data for as long as your account is active. Marketing email lists retain you until you unsubscribe.
Children
VividFusion is not directed at children under 13. We do not knowingly collect data from anyone under 13. If you believe we have, contact us and we'll delete it.
Changes
We'll update this policy when our practices change. Material changes will be announced via email if you have an account, and the "Last updated" date above will always reflect the latest revision.